PKP Energetyka's new billing system

On July 1, we implemented a new billing system that will speed up and simplify the process of serving our customers. The new solution will allow us to integrate several previously functioning systems in one place. We encourage you to read the description of the implemented changes.

Bank account number

• Each customer now has a new bank account number for making deposits.
• We ask that you make all payments to the bank accounts specified on the invoices you receive. The existing bank account number will be closed soon.

Numbering of invoices

• The existing numbering of invoices has also changed. Each customer is assigned a new trading partner number and contract account. Providing your trading partner number or contract account when contacting PKP Energetyka will improve your service.

Login to the Customer Portal

• Customers previously using the Customer Portal have received a new login that allows them to use e-invoicing. Archived invoices will be on the account used so far. The current account will contain your data on newly issued invoices and the balance of the account.

Customers receiving invoices electronically

• Customers receiving invoices electronically received an email with a new login and instructions for logging into the new Customer Portal.

Customers receiving invoices by mail

• On the invoices of customers receiving them by mail, a mention of the account change was included and a new dedicated bank account was provided.